What Does My Order Status Mean?

Your BlankClothing.ca order status helps you understand where your order is in the payment, processing and shipping process.

Awaiting Customer

We need additional information from you before your order can continue processing.

This may involve an inventory issue, shipping address question, payment or billing issue, or another detail requiring your confirmation.

Please check your email, including your spam or junk folder, for a message from our customer service team.

Awaiting Payment

This status normally applies to an order placed using Interac e-Transfer when we have not yet received or confirmed the payment.

Interac e-Transfer orders will remain in Awaiting Payment status for up to 3 days. If payment is not received, the order may be automatically cancelled.

Products are not reserved while payment is pending.

Awaiting Shipment

Your order has entered fulfillment and is waiting to be handed to the shipping carrier, or it may already be in the carrier's possession while the tracking information is being updated.

At this stage, the order has already entered warehouse processing and generally cannot be changed or cancelled.

Shipped

Your order has shipped.

Tracking information will be emailed when it becomes available. If you do not see the email, please check your spam or junk folder.

Cancelled

An order may be cancelled if an Interac e-Transfer payment is not received within the required period or if we are unable to resolve an order issue after attempting to contact you.

Need Help With Your Order?

If your order shows a status that you do not understand, please contact BlankClothing.ca customer service.

Please include your order number so we can locate your order quickly.