Can I Change or Cancel My Order?
BlankClothing.ca orders are transmitted to our fulfillment warehouses very quickly after checkout.
Orders generally enter warehouse processing within approximately 10 minutes of being placed, including orders placed outside regular customer service hours.
Can I Cancel My Order?
If you contact us immediately after placing your order, we may be able to stop it before warehouse processing begins. However, cancellation is not guaranteed.
Once your order has been released to a warehouse, we are generally unable to cancel it.
Can I Change My Order?
Once warehouse processing begins, we are generally unable to:
- Add products to an order
- Remove products
- Change sizes or colours
- Change quantities
- Combine multiple orders
- Cancel the order
Why Can't My Order Be Changed?
Our warehouses begin processing orders automatically so products can be picked, packed and shipped as quickly as possible.
Because this can happen within minutes of checkout, customer service may not be able to intercept an order before fulfillment begins.
Please Review Your Order Before Checkout
Before placing your order, carefully confirm:
- Product styles
- Colours
- Sizes
- Quantities
- Shipping address
- Payment information
What If My Order Has Already Been Processed?
Once an order has entered warehouse processing, our standard return policy applies to eligible merchandise.
Please review our Returns & Refunds Policy for current eligibility and instructions.
Contact Us Immediately
If you have just placed an order and notice an error, please contact BlankClothing.ca customer service as quickly as possible.
We will try to help if the order has not yet entered warehouse processing, but changes and cancellations cannot be guaranteed.