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Returns

Returning an Item

Need to return all or part of your BlankClothing.ca order? Eligible returns can be requested directly through your customer account.

  1. Sign in to your account at BlankClothing.ca.
  2. Open your order history.
  3. Locate the order containing the item or items you would like to return.
  4. Click Return Items?
  5. Select the products and quantities being returned.
  6. Select the applicable reason for the return.
  7. Submit your return request.

Once we receive your request, we will review it and email you with your Return Authorization (RA) number and return instructions.

Please do not ship merchandise back until your return has been authorized and you have received the correct return location.

Return Requirements

  • Returns must be initiated within 30 days of the order date.
  • All returns must be authorized by BlankClothing.ca.
  • A valid Return Authorization (RA) number is required.
  • Returns sent without authorization may be refused.
  • Clearance items are final sale and cannot be returned.
  • Altered, decorated or washed garments cannot be returned.

Return Shipping

Return shipping costs are generally the responsibility of the customer.

Your return authorization will identify the correct warehouse or return location. Do not send returns to our Vancouver head office unless specifically instructed to do so.

Returns sent to an incorrect location may be subject to additional shipping or handling charges.

Returns must be sent by courier. Local return drop-off is not available.

We recommend keeping your courier receipt and tracking number until your return and refund have been completed.

Refunds

Approved refunds will be issued after the applicable warehouse receives and processes the returned merchandise.

Please allow approximately 5–7 business days after your return has been delivered to the warehouse for the refund to be processed.

Your financial institution may require additional time before the credit appears on your account.

Original shipping and handling charges are non-refundable. Some eligible returns may also be subject to a restocking fee.

Defective, Damaged or Missing Items

Claims involving defective, damaged, missing or lost items must be reported within 10 days of the date of purchase.

Please contact our customer service team as soon as possible and include your order number along with details of the affected product.

Photos may be requested when they are helpful in reviewing a damaged or defective product claim.

Exchanges

BlankClothing.ca does not offer direct exchanges.

If you need a different size, colour or product, you may return an eligible item according to this return policy and place a new order for the replacement item at your convenience.

Placing a new order separately also helps avoid delays caused by changing inventory availability while a return is in transit.

Return to Sender

Orders returned to sender by the shipping carrier may be subject to a restocking fee as well as any applicable shipping or handling charges.

This may include shipments returned because of an incorrect or incomplete delivery address, an unclaimed shipment or other delivery issue.

If you believe your shipment is being returned to sender, please contact us with your order number.

Order Cancellations & Changes

BlankClothing.ca orders are transmitted to our fulfillment warehouses for processing very quickly, generally within approximately 10 minutes of being placed.

Once warehouse processing begins, we are generally unable to:

  • Cancel the order
  • Add products
  • Remove products
  • Change sizes or colours
  • Combine the order with another order

Processing can begin outside regular customer service hours, so please carefully review your products, sizes, colours, quantities, shipping address and payment information before completing checkout.

Once an order has shipped, our standard return policy applies.

Questions About a Return?

If you are unsure whether an item is eligible for return or need assistance with an existing return request, please contact BlankClothing.ca customer service.

When contacting us, please include your order number whenever possible so we can assist you more quickly.